Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" …Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.Oct 21, 2023 · The device is not currently active on a different AT&T customer’s account. Visit our Unlock Support page for the full requirement list. Please reach out to prepaid team for more information at 800.901.9878. Feel free to reach back out to us if you have any questions. Thank you for contacting AT&T Community Forums.Nov 24, 2017 · Learn how to unlock your AT&T device online and check the status of your request. Find out the requirements, troubleshooting tips and common issues for different types of customers and devices.Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. Apr 17, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Jan 29, 2019 · Hello @Bank1362,. We can definitely take a closer look into why you're receiving this message when you try to unlock your wireless device. We'll need some more details in order for us to better assist you. Did you receive this message when you tried to submit an unlock request with our Device unlock portal, or has your unlock request …Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. May 8, 2019 · Complete and submit the request form. You'll receive a confirmation email with your unlock request number. Select the link in the email within 24 hours of receipt to confirm your unlock request. AT&T will respond within two business days. AT&T sends you instructions to unlock your device if your request is approved.Aug 31, 2022 · The permission to unlock your phone comes from the carrier, but the actual unlock Hass to be completed by connecting with Apple servers. Either Wi-Fi or a cellular connection should complete the unlock process. Apple can take up to 48 hours to complete the unlock process. If it has already been two days since your approval and the phone is ...May 14, 2020 · Guide. Go to AT&T's self serve unlock process to unlock any AT&T Network locked device. Keep in mind, agreement says there might be ineligible devices. *IMPORTANT: Switch to 'Desktop mode/ site' in mobile browser setting once you go to the link below, when using the mobile browser with a phone. Link to AT&T's self serve …May 21, 2022 · Allow us to share the steps for unlocking your device, Zach_da_quack! In addition to our ACEs reply, if a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. You or your brother will need to contact the original owner, and ask them to reach out to us for further assistance with …Feb 9, 2024 · Enter your 10-digit phone number and confirm that you’re not a robot. Enter the name and email address associated with your AT&T account. AT&T will then send you a confirmation email. Open the ... 4 days ago · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.Jun 2, 2023 · Hello @Northphilly, this definitely is not the experience we want you to have when using your device and trying to unlock it.We understand that this is a very frustrating situation to deal with. In order to better assist you with your device concerns, please make sure that the following steps listed below have been done and meet the requirements.Oct 21, 2023 · For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. I tried calling but I can't get past the auto attendant. When I say I'm calling about unlocking the phone, I get sent a text on how to unlock.Oct 10, 2016 · After 2 years, I decided to renew my At&t subscription and upgraded to a new phone. I tried to request to unlock my old phone since I renewed my contract already and have activated the phone now. I received this reply: Your unlock request was denied because the account information doesn’t match our records. I have been a customer for …Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help.Nov 16, 2023 · Hello @NoConfidence, we understand you're trying to unlock your device, and we'll be happy to help you. We're going to initiate a DM to help you with device unlock and understand what's causing it too unable to send an unlock link. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner …Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.Aug 21, 2017 · On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI. To check status of your request. 1. Go to our Device Unlock Portal. 2. Scroll down …Jun 24, 2023 · Unlock a Phone on Verizon. This carrier automatically locks any phone bought through Verizon for 60 days. After that 60-day period, your phone is unlocked—with no extra steps needed. To confirm ... Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Jul 7, 2023 · Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device. Let us know if this helps. Reach back out to us if you have any other questions.May 23, 2022 · "(5) Response Time. Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices, or initiate a request to the OEM to unlock the eligible device, or provide an explanation of why the device does not qualify for unlocking, or why the carrier reasonably needs additional time to process the request." Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or …Jan 9, 2024 · Hello @robyn0328, We understand how important it is to have your device unlocked, and let us get you the information you require about the device unlock. We'll need to look into your account details to understand the situation better, and assist you, so we're moving this conversation to a direct message.Apr 1, 2022 · If you are under contract you must complete the contract period before your device can be unlocked. If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T. The subject line of the email was "Subsidy Device Unlock Request." Since my phone purchase was subsidized by …Aug 11, 2023 · With an unlocked AT&T phone, you will be able to switch between different carriers and save money. You’re in the right place if you need to unlock your AT&T phone for free. In this article, you will learn how to unlock your AT&T phone for free, and we will also provide a free AT&T network unlock code.Why would you AT&T prepaid put this unlock app on a phone that it will not work with. When I tap on the App it immediately crashes instantly. This description says it works with my phone but No it doesn't work at all. My phone isn't even listed on the phone list of phones therefore it shouldn't say this works with your device when in fact it most definitely does not.Oct 21, 2023 · The device is not currently active on a different AT&T customer’s account. Visit our Unlock Support page for the full requirement list. Please reach out to prepaid team for more information at 800.901.9878. Feel free to reach back out to us if you have any questions. Thank you for contacting AT&T Community Forums.Feb 18, 2024 · You can otherwise unlock your phone through a live chat with a T-Mobile customer representative or by calling 611 from a T-Mobile device or 877-746-0909 from any other phone. Deployed military ...Aug 26, 2022 · Your device has been approved, review our device instructions for approved unlock requests: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device unlock request.Why would you AT&T prepaid put this unlock app on a phone that it will not work with. When I tap on the App it immediately crashes instantly. This description says it works with my phone but No it doesn't work at all. My phone isn't even listed on the phone list of phones therefore it shouldn't say this works with your device when in fact it most definitely does not.Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Nov 8, 2023 · Unlock AT&T network SIM for all device models and verify IMEI status.Feb 3, 2018 · Hey there @oasis54321,. I am glad you brought this to our attention! When it comes to unlocking a device, we always want to make sure we set the right expectations. Since you have done everything on your end, I would like to check into this on my end.Apr 13, 2020 · I've also done these non of them worked I dial the them into the dial pad and nothing I looked at the Att PDF (link below) on how to unlock devices and my device is not even on there. AT&T › consumer › help › pdfPDF Web results AT&T Unlock Code Instructions - ATT.com (edited) Like. 4 years ago. 0.Nov 3, 2023 · I was given a Samsung A14 5G as part of my plan. The phone is fully paid off. When I try to unlock the phone using the MyAT&T app or a web browser, eventually I always get the message that I need to use the Unlock App on my phone in order to unlock it, but my phone doesn’t have an unlock app.Oct 19, 2023 · An AT&T Network Unlock Code is a unique code used to unlock a mobile device, typically a smartphone, from the AT&T network, allowing it to be used with other …Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open.Saturday, September 16th, 2023 7:10 PM. Device unlock help. I went to att.com unlock device and submitted request. for my Samsung A12 phone. I have had for multiple …Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …Jul 18, 2019 · Let's help you to unlock your device, @Uwishucud2! One action that can help resolve your experience is to make sure that you're using the correct type of SIM card in the phone while attempting to unlock your Samsung Galaxy S9 (e.g. 4G vs. LTE). In case you're interested in knowing more about device unlock, we invite you to check out …Jul 17, 2020 · Finally, 2 months later and they've finally suspended my account, but my phone is still not unlocked. 3 days ago I submitted my information for my device to be unlocked (as it was not unlocked with my original submitted documentation which included the proof that I was deploying through deployment orders) and the site stated to wait 48 …Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Aug 21, 2017 · On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI. To check status of your request. 1. Go to our Device Unlock Portal. 2. Scroll down …Feb 17, 2023 · You can find more important details about unlocking your device under How to request a device unlock and Check the status of your request when you visit AT&T Device Unlock Help - Solutions & FAQs. There's even a section called Deployed Military Personnel (Current AT&T Customers Only) which provides additional information about … Solicitud de desbloqueo de dispositivo. Puedes solicitar desbloquear tu teléfono o dispositivo de AT&T si cumples con los requisitos de elegibilidad. Te pediremos algunos detalles y luego te informaremos si cumples con los requisitos del desbloqueo. Comienza una solicitud de desbloqueo. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...4 days ago · Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device …Dec 7, 2021 · Learn the requirements and steps to unlock your AT&T phone and use it with other carriers. Find out how to check your phone's eligibility, request an unlock code, and get instructions from AT&T. If you’ve submitted an unlock request, enter your device IMEI and the unlock request number we emailed you. We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Oct 4, 2023 · The FCC states “ Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers.”. It also states “ Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless ...Apr 14, 2023 · From the IMEI report, the Blacklist Status is Clean, which means this phone can be unlocked (a blacklisted device can’t be unlocked, so we need to check the blacklist status first). Step 1. Visit the DirectUnlocks AT&T unlock service website. Step 2. Enter your phone’s IMEI number and proceed to the next step.Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required.Everything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …When submitting an unlock device request and select Yes when asked if you’re deployed military. We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device. Learn more about how unlocking your AT&T phone or device.Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. …May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Sep 24, 2021 · This app lets you unlock your AT&T Prepaid device if it has the AT&T Unlock app preloaded. It works with some models of Alcatel, LG, Nokia and Samsung phones. See ratings, reviews and data safety …If you cannot find this number, use the device to dial *#06#. This number will be 14 or 15 digits long and will show on your screen after you have dialed and pressed Send or Call. The phone number used on the device. Deployment papers if you are trying to unlock a phone or tablet for military deployment.Jun 5, 2020 · Hello @ryan_mx5_guy Thank you for letting us know. We're glad to hear that you were able to successfully submit your unlock request online. Please don't hesitate to reach back out to us with any other questions or concerns that you may have in the future.Apr 23, 2023 · Hi ndtrek07, we are here to answer your service capability inquiry for your unlocked Google Pixel 7 Pro device!. The Google Pixel 7 Pro(GE2AE) version is approved on the AT&T network, we currently do not have an updated version of our BYOD list. We cannot guarantee features like Wi-Fi calling will work on unlocked devices. What you …Sep 30, 2023 · I requested a device unlock, as the “may take up to 24 hours approached” I received a message stating they needed to do further investigation with no time line attatched. After 5 more days of waiting which was a total of a week. I canceled and started the process again and I’m right back at the same point waiting for approval.Feb 21, 2024 · I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything. Skip to main content. AT&T Community Forums. Forums. Ask. Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Samsung. device unlock. The Samsung Galaxy ...Mar 17, 2023 · ATTHelp. Hi Chellucid, we're here to help with your device unlock request. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you. Feb 8, 2023 · Community Support. •. 231.3K Messages. 1 year ago. Hello @dandusername, we're happy to provide information to help with unlocking your device. First, you want to go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer.Nov 7, 2022 · In the meantime, try clearing the cache and cookies and power cycling your phone by pressing and holding the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Uninstalling and reinstalling the app may help as well. Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device. Jul 8, 2022 · There's no difference between an unlock pin and an unlock code (other than the wording). If your phone is locked it will present you with a message prompting you to get a SIM network unlock pin. This is the same as the unlock code you'll be sent by your unlocking service. And both mean freedom for you and your phone.Oct 27, 2023 · 1. Power off the device and insert a non-AT&T SIM card. • If your SIM card slot is located under the battery, remove the battery. 2. Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. Wait. for the message: “Enter the device unlock code.”. 3. Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device. Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Jul 18, 2019 · Let's help you to unlock your device, @Uwishucud2! One action that can help resolve your experience is to make sure that you're using the correct type of SIM card in the phone while attempting to unlock your Samsung Galaxy S9 (e.g. 4G vs. LTE). In case you're interested in knowing more about device unlock, we invite you to check out …Jul 8, 2022 · There's no difference between an unlock pin and an unlock code (other than the wording). If your phone is locked it will present you with a message prompting you to get a SIM network unlock pin. This is the same as the unlock code you'll be sent by your unlocking service. And both mean freedom for you and your phone.Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.
Dec 7, 2021 · Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock your device. . Lasta app
Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required.Your device is unlocked reliably, legally and permanently and confirmation of this is sent to you via Email and SMS. Apple devices are unlocked over-the-air, and other devices are unlocked via a code. ... Unlock ATT Samsung Galaxy A02; Unlock ATT Samsung Galaxy A10; Unlock ATT Samsung Galaxy A11; Unlock ATT Samsung Galaxy A12;Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Jul 7, 2023 · Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device. Let us know if this helps. Reach back out to us if you have any other questions.Sep 27, 2023 · 1) borrow a friend with AT&T’s SIM card. Put it in your phone and submit the unlock request with their account information you have to leave that sim in the phone until you get back about the request. This worked for me a few years back, but it might not work these day. 2) Submit a complaint to the FCC.Apr 12, 2022 · If your device is still locked to our network, then you'll need to submit another unlock request. Please keep in mind that if your device has the pre-loaded app, then you'll have to submit the request through there. Simply open the app, click Unlock, and follow the prompts. Personal device requirements.Jul 17, 2020 · Finally, 2 months later and they've finally suspended my account, but my phone is still not unlocked. 3 days ago I submitted my information for my device to be unlocked (as it was not unlocked with my original submitted documentation which included the proof that I was deploying through deployment orders) and the site stated to wait 48 …Apr 16, 2024 · • Lock device • Unlock device • Set Lockdown Mode Set up a secure screen lock with a passcode. 1. From the home screen, select the Settings app. Note: If you turn Passcode on, you’ll be asked to enter your passcode when you turn on or restart your device, unlock your device, update your software, or erase your device. 2.Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Oct 23, 2023 · I switched my service to t-mobile and didn’t unlock my device first and now AT&T is not assisting me with unlocking my device. It has been 5 days now. I submitted a request online to unlock it, and a case was opened. I have no balance on my account, and phone has been paid off more than 60 days. This is becoming very inconveniencing and …Aug 11, 2023 · With an unlocked AT&T phone, you will be able to switch between different carriers and save money. You’re in the right place if you need to unlock your AT&T phone for free. In this article, you will learn how to unlock your AT&T phone for free, and we will also provide a free AT&T network unlock code.Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Nov 7, 2022 · In the meantime, try clearing the cache and cookies and power cycling your phone by pressing and holding the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Uninstalling and reinstalling the app may help as well. Feb 3, 2018 · Hey there @oasis54321,. I am glad you brought this to our attention! When it comes to unlocking a device, we always want to make sure we set the right expectations. Since you have done everything on your end, I would like to check into this on my end.Mar 29, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Feb 5, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device:- Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. .